Manage credit

KakaoCloud credits consist of free credits and paid credits.

• Free credits are provided free of charge through promotions and rewards, and are automatically deducted from the applicable service amount at the time of invoice issuance.
• Paid credits are issued through purchases and are automatically deducted from the total service usage amount at the time of invoice issuance.

Here's how to manage credits in Billing:

Permission

• Only users with roles of Billing Admin, Billing Manager, Billing Viewer can access the View estimated cost menu.
• Even billing role users will have restricted access to the billing menu if they are not part of a billing group.
• Users can only view invoices for the billing groups they have access to.

Free credits

Apply for free credits

Credits are provided for free through new user welcome credits, promotions, and rewards, and can be requested via the Portal's 1:1 Inquiry or the Console's Helpdesk.
You can apply for free credits by billing group. However, some event-based free credits, such as welcome or promotion credits, are awarded once per domain to the main billing group.
The awarded free credits can be used by sub-billing groups within the same domain through credit transfer. For inquiries related to credit transfers, please contact the Kakao Cloud Helpdesk under the technical inquiry category.

1. In the KakaoCloud Console, click the [Helpdesk] icon at the top right, then select Q&A.
2. In the Q&A tab, click the [Ask a Question] button, then select [Technical inquiry].
3. In Ask a Question, fill in the required information and click the [Submit] button.

Check free credit status

You can check the status of free credits. For credits with a balance of 0 due to usage completion, expiration, or withdrawal, however, you can only check them in the Free credits tab for up to 3 months from that point.

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Free credits are automatically deducted only from applicable service amounts. However, they do not apply to OS images and Marketplace products.

1. Select the Billing on KakaoCloud Console.

2. Click on the Credits menu, then check the status in the Free credits tab.

   Free credit status

   Category	Description
   Credit name	Name of the credits
   Usage period	Credits deducted for service fees incurred during the usage period - Unused balance after the usage period cannot be used
   Accumulated amount	Amount accrued upon initial accrual request
   Used amount	Amount deducted from service fees - Expired amounts may also be included when the credit usage period expires
   Remaining amount	Remaining amount after deducting usage amount from accrued amount
   Applicable service	Click [View] to see applicable services - Only service usage fees listed in applicable services are deducted
   Usage details	Click [View] to see the accrual and usage history of free credits
   Status	Check the status of the credit - Only credits in the "Available" status are deducted when service fees are charged

Free credit transfer

Free credits can be transferred between billing groups within the same domain. Paid credits cannot be transferred.
If you have any questions about transferring free credits between billing groups, you can check the transfer details by clicking the [View] button in the usage history of the free credit list.

Item	Type	Description
Transaction type	Transfer deposit	Credit is deposited after receiving transferred free credits
	Transfer deduction	Credit is deducted when transferring free credits
Transfer group		The target billing group for the free credit transfer
Transfer amount		The amount of free credits transferred, deposited, or used

Paid credits

Purchase paid credits

Paid credits can only be obtained through purchases. If you wish to purchase paid credits, please contact Helpdesk.

Paid credits can be purchased by billing group. Even within the same domain, paid credits cannot be transferred between billing groups. Please ensure that you select the correct billing group before purchasing paid credits.

1. In the KakaoCloud Console, click the [Helpdesk] icon at the top right, then select Q&A.
2. In the Q&A tab, click the [Ask a Question] button, then select [Technical Inquiry].
3. In Ask a Question, enter the required information and click the [Submit] button.

Check paid credit status

You can check the status of your owned paid credits.

1. Select the Billing on KakaoCloud Console.

2. Click on the Credits menu, then click the Paid credits tab to check the status of paid credits.

   Paid credit status

   Category	Description
   Credit name	Name of the credits
   Purchase date	Purchase date of paid credits - Must be used within 5 years from the date of purchase
   Purchase amount	Amount accrued upon initial purchase request
   Used amount	Amount deducted from service fees
   Remaining amount	Remaining amount after deducting usage amount from purchase amount
   Usage history	Click [View] to see the accrual and usage history of paid credits
   Status	Check the status of the credit - Only credits in the "Available" status are deducted when service fees are charged

Credit usage order

Credits are used by billing group, and they are consumed in the order of free credits first, followed by paid credits. If you have multiple credits, they are prioritized for use as follows.

Credit usage order	Credit type	Credit condition
1	Free Credits	Credits with the earliest expiration date
2	Free Credits	Credits with fewer applicable services
3	Paid Credits	Credits with the earliest expiration date

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When both free and paid credits are held, free credits are used first for applicable services' usage amounts, and then the remaining balance (based on the total taxable amount) is deducted from paid credits.