Manage credit
KakaoCloud credits consist of free credits and paid credits.
- Free credits are provided free of charge through promotions and rewards, and are automatically deducted from the applicable service amount at the time of invoice issuance.
- Paid credits are issued through purchases and are automatically deducted from the total service usage amount at the time of invoice issuance.
Here's how to manage credits in Billing:
- Only users with roles of
Billing Admin
,Billing Manager
,Billing Viewer
can access the View estimated cost menu. - Even billing role users will have restricted access to the billing menu if they are not part of a billing group.
- Users can only view invoices for the billing groups they have access to.
Free credits
Apply for free credits
Credits are provided for free through new user welcome credits, promotions, and rewards, and can be requested via the Portal's 1:1 Inquiry or the Console's Helpdesk.
You can apply for free credits by billing group. However, some event-based free credits, such as welcome or promotion credits, are awarded once per domain to the main billing group.
The awarded free credits can be used by sub-billing groups within the same domain through credit transfer. For inquiries related to credit transfers, please contact the Kakao Cloud Helpdesk under the technical inquiry category.
- In the KakaoCloud Console, click the [Helpdesk] icon at the top right, then select Q&A.
- In the Q&A tab, click the [Ask a Question] button, then select [Technical inquiry].
- In Ask a Question, fill in the required information and click the [Submit] button.
Check free credit status
You can check the status of free credits. For credits with a balance of 0 due to usage completion, expiration, or withdrawal, however, you can only check them in the Free credits tab for up to 3 months from that point.
Free credits are automatically deducted only from applicable service amounts. However, they do not apply to OS images and Marketplace products.
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Select the Billing on KakaoCloud Console.
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Click on the Credits menu, then check the status in the Free credits tab.
Free credit status
Category Description Credit name Name of the credits Usage period Credits deducted for service fees incurred during the usage period
- Unused balance after the usage period cannot be usedAccumulated amount Amount accrued upon initial accrual request Used amount Amount deducted from service fees
- Expired amounts may also be included when the credit usage period expiresRemaining amount Remaining amount after deducting usage amount from accrued amount Applicable service Click [View] to see applicable services
- Only service usage fees listed in applicable services are deductedUsage details Click [View] to see the accrual and usage history of free credits Status Check the status of the credit
- Only credits in the "Available" status are deducted when service fees are charged
Free credit transfer
Free credits can be transferred between billing groups within the same domain. Paid credits cannot be transferred.
If you have any questions about transferring free credits between billing groups, you can check the transfer details by clicking the [View] button in the usage history of the free credit list.
Item | Type | Description |
---|---|---|
Transaction type | Transfer deposit | Credit is deposited after receiving transferred free credits |
Transfer deduction | Credit is deducted when transferring free credits | |
Transfer group | The target billing group for the free credit transfer | |
Transfer amount | The amount of free credits transferred, deposited, or used |
Paid credits
Purchase paid credits
Paid credits can only be obtained through purchases. If you wish to purchase paid credits, please contact Helpdesk.
Paid credits can be purchased by billing group. Even within the same domain, paid credits cannot be transferred between billing groups. Please ensure that you select the correct billing group before purchasing paid credits.
- In the KakaoCloud Console, click the [Helpdesk] icon at the top right, then select Q&A.
- In the Q&A tab, click the [Ask a Question] button, then select [Technical Inquiry].
- In Ask a Question, enter the required information and click the [Submit] button.
Check paid credit status
You can check the status of your owned paid credits.
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Select the Billing on KakaoCloud Console.
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Click on the Credits menu, then click the Paid credits tab to check the status of paid credits.
Paid credit status
Category Description Credit name Name of the credits Purchase date Purchase date of paid credits
- Must be used within 5 years from the date of purchasePurchase amount Amount accrued upon initial purchase request Used amount Amount deducted from service fees Remaining amount Remaining amount after deducting usage amount from purchase amount Usage history Click [View] to see the accrual and usage history of paid credits Status Check the status of the credit
- Only credits in the "Available" status are deducted when service fees are charged
Credit usage order
Credits are used by billing group, and they are consumed in the order of free credits first, followed by paid credits. If you have multiple credits, they are prioritized for use as follows.
Credit usage order | Credit type | Credit condition |
---|---|---|
1 | Free Credits | Credits with the earliest expiration date |
2 | Free Credits | Credits with fewer applicable services |
3 | Paid Credits | Credits with the earliest expiration date |
When both free and paid credits are held, free credits are used first for applicable services' usage amounts, and then the remaining balance (based on the total taxable amount) is deducted from paid credits.