Skip to main content

Secrets Manager Service Level Agreement

You can find the service level agreement for all KakaoCloud services in Service Level Agreement List.

INFO

The English translation provided below is for your convenience only. In case of any discrepancies between the English translation and the original Korean text (including due to translation delays), the original Korean text shall prevail.


This Service Level Agreement (the "SLA") of Secrets Manager (the "Service") applies to each account using the relevant services listed below, and the SLA in effect at the time of the error shall apply.
This SLA constitutes a part of the KakaoCloud Terms of Service, and matters not set out in this SLA shall be governed by the KakaoCloud Terms of Service. In the event of any conflict, this SLA shall prevail.

Last updated: June 18, 2026


  • KMS (Key Management Service): The Service uses KMS keys to encrypt and decrypt Secrets, and therefore the proper operation of KMS affects the use of the Service.

Article 1 (Definitions)​

  1. Request: Means a call made to the API endpoint(s) provided by the Service.
  2. Secret: The basic resource unit of sensitive information that the Member stores and manages in the Service. A Secret consists of one or more versions and has an active or deactivated status.
  3. Error: Occurs when the HTTP status result of the Member's valid request for an active Secret​ is a 500-series internal error.
  4. Valid Request: A request that adheres to the formats provided by the Service and directly calls the ​API endpoint(s) provided by the Service. If an error occurs, the Member must retry the request, after waiting for an exponentially increasing period, starting at 1 second up to a maximum of 32 seconds. Requests that do not comply with this retry requirement are excluded from the valid requests.
  5. Error Rate: The ratio of erroneous requests to the total valid requests made by the Member within a 5-minute period (calculated every 5 minutes; if the total requests in those 5 minutes are zero, the error rate is considered 0%)
  6. Monthly Availability Rate (%): 100 - Average error rate for the month
  7. Monthly Fee: Refers to the actual amount paid by the cloud Member to the Company for the KakaoCloud Service, in a month an error occurs. If the fee for cloud service is calculated and billed separately per Secret or task, it refers to the actual amount paid by the cloud Member for the respective Secret or task.

Article 2 (Exclusions from the Application of the SLA)​

The SLA shall not apply in the following cases, and no compensation for damages shall be granted:

  1. Where the usage fee for the product has not been established due to reasons such as beta testing, or where the service or product falls within the free tier of a paid product, or where no separate fee is charged;
  2. For products charged per occurrence or transaction, where only the successful occurrences or transactions are charged;
  3. Where the service or product is not provided by the Company;
  4. Where the case is not subject to compensation for damages under the KakaoCloud Terms of Service;
  5. Where a Request is not processed due to an act or omission of the Member, including the following cases:
    • Where a permission error occurs because the Member has incorrectly configured an IAM role or Secret access control;
    • Where an operation using a Secret becomes impossible because the Member has changed the Secret or a Secret version to a deactivated or destroyed status;
    • Where the encryption and decryption of a Secret become impossible because the KMS key applied to the Secret has been changed to a deactivated or destroyed status;
    • Where the encryption and decryption of a Secret are impossible because there is no access permission to the KMS key applied to the Secret, or because the Member has incorrectly configured the access control of that key;
    • Where Requests are throttled because the Member has exceeded the usage or request Quota of the Service;
    • Where the Member has not followed the recommendations or usage methods specified in the Service's technical documentation;
  6. Where an error occurs in the equipment, software, applications, or OS of the Member or a third party that the Member has installed and uses on the service provided by the Company;
  7. Where the case falls under the reasons for which the compensation service specified in the KakaoCloud Terms of Service does not apply;
  8. Other cases equivalent to the above where the incident is not caused by the actions (including omissions) of the Company.

Article 3 (Application of the SLA)​

  1. The Company shall provide compensation according to the criteria described below. However, where the Company establishes separate compensation criteria and provides detailed guidelines to the Member or announces them on the cloud website, the basis for calculating the compensation amount may apply differently.
  2. The Company guarantees a minimum Monthly Availability Rate of 99.9% for the Service during the relevant month. If the Monthly Availability Rate is not met, the Company shall issue free credits to the Member in accordance with this SLA and the KakaoCloud Terms of Service.
  3. Specific eligibility for compensation, the scope of compensation, and the credit may vary according to the KakaoCloud Terms of Service and detailed guidelines.
  4. The maximum amount of credits the Company may issue to the Member for all error time occurring in a single billing month shall not exceed 100% of the amount payable by the Member for the Service.

Monthly Availability RateFree Credit Percentage
99.0% or higher to below 99.9%10% of the Monthly Fee
95.0% or higher to below 99.0%25% of the Monthly Fee
Below 95.0%100% of the Monthly Fee