Skip to main content

Technical Support and FAQ

KakaoCloud places a strong emphasis on providing high-quality and accessible customer support services. We offer general consultations during weekday hours from 10 AM to 7 PM, and we ensure a prompt response to emergency or failure inquiries 24/7.

Technical Support Channels​

Customer support channels operate as follows.

Console​

If you are already a user of KakaoCloud, you can access the Helpdesk by logging into the KakaoCloud Console and clicking Helpdesk > Q&A in the top right corner.

  • Operating hours | General Consultation: Weekdays 10 AM - 7 PM (KST), Emergency/Failure: 24 hours

Image

Web​

If you are a non-member or cannot log into the console due to a lost password, please leave your inquiry on the KakaoCloud 1-on-1 Inquiry.

  • Operating hours | General inquiries : Weekdays 10 AM - 7 PM (KST), Emergency/Failure: 24 hours

Phone​

If internet use is difficult or an emergency failure occurs, please call 📞 1688-0301.

  • Operating hours | General inquiries: Weekdays 10 AM - 7 PM (KST), Emergency/Failure: 24 hours

FAQ​

Frequently asked questions related to KakaoCloud can be found at KakaoCloud Support.