Service status (Status Board)
The Status Board is a public page that can be accessed without logging into the console, providing information on service status and event history.
When an event affecting services occurs, a notification is sent to customers. You can configure recipients in Mandatory notice alerts > Recipients in KakaoCloud Alert Center for Organization. An RSS feed is also available for real-time updates.
If you require further verification or support regarding service status, please contact the Helpdesk.
Service status
The Service status page allows you to monitor the status of all cloud services at a glance.
You can check whether each service was operating normally on a given date.
| Category | Description |
|---|---|
| Status summary | Displays a summary of the current service status at the top of the page. Examples - Normal: "All KakaoCloud services are operating normally." - Abnormal (the service status is Investigation required or In progress): "Currently, 1 service is in an abnormal state." |
| Service status table | Displays the status of each service for the last seven days. Columns - Service: List of services such as Virtual Machine, VPC, and Object Storage - Today: Current service status - Previous dates: Status history for each date. Select a cell for a date on which an event occurred to view the detailed event list in a popover. |
| Status definitions | Visually distinguishes service statuses. - Investigation required: The service requires investigation. - In progress: The impact has been identified and is being addressed. - Normal: The service is operating normally. |
Event history
The Event history page allows you to view events that occurred across KakaoCloud services in chronological order.
It provides the status, affected service, start time, and end time of each event, helping you track abnormal situations that occur during service operations.
| Category | Description |
|---|---|
| Period | Select the period for which to view events. - Examples: All, Last 24 hours, Last 7 days, Last 30 daysOnly events within the selected period, up to one year, are displayed in the table. |
| Event summary | Displays a summary of event statuses within the selected period at the top of the page. Examples - Normal: "There are no ongoing events during the selected period." - Abnormal (the event status is Investigation required or In progress): "There is 1 unresolved event during the selected period." |
| Filter | Filters events by the selected criteria. - Event: Search by event name - Status: Investigation required, In progress, Resolved |
| Event table | Displays events in chronological order. Columns - Event: Event name or identifier - Affected service: Service where the event occurred - Status: Current event status - Start time: Time when the event occurred - End time: Time when the event was resolved ( - if it has not been resolved) |
| Status definitions | Visually distinguishes event statuses. - Investigation required: The event requires investigation. - In progress: The impact has been identified and is being addressed. - Resolved: The service has returned to normal. |