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Alert Center troubleshooting

This document summarizes common issues and solutions related to the Alert Center service.

Table of contents​

No alerts received via SMS or Alim Talk​

If you have configured alert policies but are not receiving any alerts through the notification channels (SMS, Alim Talk), it may be due to missing phone number information in the contact details of the user's IAM account.

Follow these steps to provide the contact information:

  1. Log in to the console as the receiving user.
  2. Click the account icon in the top-right corner > Click Account Information.
  3. Under Contact Information, enter the mobile phone number in the phone number field to receive alerts.

No alerts received based on logs​

If no alerts are received despite configuring log-based alerts, the following causes and solutions may help.

Incorrect KIC_LOG_FILE_PATH configuration in /etc/default/kic_monitor_agent (log file path for transmission)​

  1. Run the following command to verify or modify the KIC_LOG_FILE_PATH in /etc/default/kic_monitor_agent.

    sudo vi /etc/default/kic_monitor_agent

  2. Run the following command to restart the monitoring agent.

    sudo systemctl restart kic_monitor_agent  // Manually start the agent
    sudo journalctl -u kic_monitor_agent -f  // Check the agent status

Missing read permissions for the log file​

  1. Run the following command to grant read permissions for the log file.

    sudo chmod +r ${log file path}

  2. Run the following command to restart the monitoring agent.

    sudo systemctl restart kic_monitor_agent  // Manually start the agent
    sudo journalctl -u kic_monitor_agent -f  // Check the agent status

Multiple keywords in one condition are acting as a logical AND, preventing alerts​

When setting alert conditions, if multiple keywords are entered in a single condition, they may be monitored as a logical AND, which could prevent the desired alerts from being triggered.

To resolve this, enter each keyword as a separate condition.
Each condition will then operate as a logical OR, allowing all specified keywords to be monitored.